Frequently Asked Questions

Thank you so much for buying and visiting our site!

 

We want you to be happy and satisfied

If you can't find the answer to your question below - please feel free to reach us:

info@virechic.com

Whatsapp +55-21-965464338

 

SHIPPING

Shipping is from our office in Rio de Janeiro, Brazil and we use the local post office for our deliveries. 

In case you are buying from outside of Brazil and want a express delivery ( like DHL or FEDEX ) , please send us an email  info@virechic.com  to check for you the cost for this option

Orders from outside of Brazil:

On average, regular shipping orders outside of Brazil arrive to destination address in 3 weeks.

The shipping time depends on the duration of the custom checking and your local post office process,  so we can not control the delay at the customs or in the transit.

All orders will be sent by registered mail which can be tracked online.

As soon as we send the item, we will send you the details with the tracking number.

 

RETURNS AND EXCHANGES

If you are unhappy with your purchase for any reason you can return and get a store credit or exchange it within 15 days of its delivery.  Please email us with the request.

To be eligible for a return your purchase must be unused, unwashed, and in the same condition that you received it, including all original labels and tags.

Sorry,  but we are unable to offer free return shipping right now, and the customer is responsible for the return shipping cost

In case an item arrives damaged, pleas send us via email the pictures of the damaged piece and we will resend it at no cost

 

EXCHANGES

 If you love your purchase but you want a different size or color, please email us at info@virechic.com and let us know which size/color you'd like to try instead. 

For orders outside of Brazil, we are unable to offer free shipping for the return, but we will ship you the new exchanged item without additional costs.

 CUSTOM MADE

Each person has a different body,  with a variety of sizes, shapes, and heights, and color palette …so If you want a special dress just for you with your sizes and your ideal colours and design, please let us know, we can do custom made item exclusively just for you.Email us a photo of you with your sizes and we will get back to you with different options and ideas for your special order.

 

SOLD OUT or OUT OF STOCK

All items available for purchase on the website are in stock, when you see the out of stock signal, we advice you to contact us, and we will let you know as soon as the item is available again and ready to be ordered and shipped

 

WHOLESALE

 If you have a store and want to offer your clients items that respect the environment and promote cultural traditions, or if you want to bring social impact with your corporate gifts , please click here to know more .